Claiming with us
Insurance companies all seem the same... until you need to make a claim. If you need to make a claim with Coles Insurance, we'll take care of you and your claim quickly, thoroughly and professionally.
Call us and speak to a real person in Australia. Your Claims Specialist will guide you through the entire claims process, with the professional high-quality service you expect. And repairs carried out by our authorised repairers are guaranteed for life. No unpleasant surprises.
If you're an existing customer and need to make a claim, contact us right away to speak to a Claims Specialist.
Call us on 1300 265 374 to reach:
Our contact centre (weekdays 8am-6pm AEST)
and our 24/7 emergency hotline
Experience you can depend on
The Coles Insurance claims service is provided by Wesfarmers General Insurance Limited (WGIL), one of Australia's most experienced insurance companies. WGIL handles around 30,000 car insurance claims per year.
WGIL has been insuring Australian consumers and businesses for over 70 years and is part of the Wesfarmers group of companies.
Talk to a real person
If you've been in an accident or something has happened to your car, the last thing you want to do is struggle through cumbersome, confusing online claim forms.
And that's why you'll always deal with a person when you call Coles Insurance.
A dedicated Claims Specialist based in Australia will be your main point of contact until your claim is resolved.
Our Claims Specialists will handle things like towing, repairs, car hire and other insurance companies. They will also handle claim payments, expense reimbursement and any other entitlements described in your policy.
Professional service you expect
Your friendly, professional Claims Specialist delivers personalised service, and ensures your claim and any repairs are acted on quickly and to a high level of quality. Your Claims Specialist takes care to update you regularly about your claim and repair progress, so you're not left wondering.
In most cases, you can expect your car to be back on the road within seven days. Our repairers are located in large cities and smaller regional centres across Australia. It's just another way we make the claiming experience as convenient as possible.
In keeping with our commitment to professional service, Wesfarmers General Insurance Limited, the issuer of Coles Insurance, has adopted the General Insurance Code of Practice developed by the Insurance Council of Australia. The General Insurance Code of Practice raises service standards, improves the way that claims and complaints are handled and helps people better understand how general insurance works.
Learn more about the Code of Practice at www.codeofpractice.com.au.
No unpleasant surprises
We take special care to ensure you get the features and service you expect - with no unpleasant surprises.
With a Coles Insurance car insurance policy, you can be sure of fair treatment and quality repairs. Unlike some other insurance companies, you'll never lose more than one rating level, no matter the circumstances of any accident or incident.
We have an extensive nationwide network of reputable car repairers, and we guarantee the quality of their repairs for the life of your car.
With Coles Insurance, you can select your own repairer too. If you choose your own repairer, they must be properly licensed, and they cannot exceed our assessed fair-repair cost. This helps us protect you and keep your premium down. Please note that Coles Insurance can only guarantee repairs carried out by our own repairers.
For all information regarding this cover, including all its features, conditions and limits, please review the Product Disclosure Statement.
