Make a Claim

Having your home or car damaged or your property stolen is stressful. Our Claims Specialists are here to support you by guiding you through the claims process. By following the advice below, you'll make it easier for our experts to handle your claim as quickly as possible.

If you need to make a claim on your home or car insurance policy, call us straight away:

Hassle-free claims process

Do everything you can to stop further loss or damage from occurring.

Depending on the incident, this might involve:

• shutting off utilities like water, gas and electricity
• securing your car
• moving cars or other property out of danger
• erecting temporary covers on windows or doors
• other action to prevent further loss or damage.

Claims are processed more quickly if we can see the exact nature of the damage or loss. With this in mind, don’t take any action to alter the situation without speaking to Coles Insurance first.

Common activities that hinder the claims process include:

• authorising or carrying out repairs
• arranging for replacement of property
• cleaning or removal of debris
• disposal of damaged property.

Call the Police.

You should report the incident to the police if the claim involves:

• theft or attempted theft
• malicious acts or damage
• impact by a vehicle
• civil unrest.

Give the police any information they need, and keep a record of the incident or report number.

Call Coles Insurance

When things go wrong or someone makes a claim against you, call us straight away and we’ll take care of the details.

Be ready to tell us:

• your policy number (if you have it available)
• details about the incident and associated damage
• whether anyone is holding you responsible for death or injury to other people
• whether anyone is holding you responsible for loss or damage to their property
• any other relevant information.

Relax

Our team of Claims Specialists is ready to assist you with your claim and answer any questions you may have. They will keep you informed about your claim and any repairs.

We have most damaged cars back on the road within 7 days, and guarantee all repair work carried out by our authorised repairers. For car and home insurance repairs, we use quality, authorised repairers, so you can have confidence that the job will be done right.

To make the claim process run smoothly, it's helpful if you have proof of ownership of stolen or damaged property, such as purchase receipts. Where possible, please gather these together.

We'll take care of the rest.