Claiming with us
Insurance companies all seem the same... until you need to make a claim. If you need to make a claim with Coles Insurance, we'll take care of you - and get your home back to the way it was.
Call us and speak to a real person in Australia. Our Claims Specialists will guide you through the entire claims process, with the professional high-quality service you expect. And with benefits like a lifetime guarantee on repairs we authorise and arrange, we make sure there are no unpleasant surprises.
If you're an existing customer and need to make a claim, contact us right away to speak to a Claims Specialist.
Our contact centre (weekdays 8am-8pm and Saturdays 9am-2pm AEST) or our 24/7 emergency hotline
Experience you can depend on
The Coles Insurance claims service is provided by Wesfarmers General Insurance Limited (WGIL), one of Australia's most experienced insurance companies.
WGIL has been insuring Australian consumers and businesses for over 70 years and is part of the Wesfarmers group of companies.
Learn more about Coles and WGIL
Talk to a real person
If your house has been damaged or you've been robbed, the last thing you want to do is struggle through cumbersome, confusing online claim forms.
And that's why you'll always deal with a person when you call Coles Insurance. Our Claims Specialists based in Australia will guide you through your claim.
Our Claims Specialists will handle things like repairs, alternative accommodation and organising replacement of damaged contents. They will also handle claim payments, expense reimbursement and any other entitlements described in your policy.
Professional service you expect
Our friendly, professional Claims Specialists deliver personalised service, and ensure your home insurance claim and any repairs are acted on quickly and to a high level of quality. Claims Specialists take care to update you regularly about your claim and repair progress, so you're not left wondering.
In keeping with our commitment to professional service, Wesfarmers General Insurance Limited, the issuer of Coles Insurance, has adopted the General Insurance Code of Practice developed by the Insurance Council of Australia. The General Insurance Code of Practice raises service standards, improves the way that claims and complaints are handled and helps people better understand how general insurance works.
Learn more about the Code of Practice at www.codeofpractice.com.au.
No unpleasant surprises
If your home is damaged or broken into, the last thing you want to deal with is unpleasant surprises from your insurance company. That's why we take special care to ensure you’re covered, and covered well.
All of our home repairs are carried out by our national network of trusted, quality repairers and come with a lifetime guarantee.
If your home needs emergency repairs to make it safe, you can rest easy knowing your policy covers them. If your home is unliveable, Coles Building Insurance provides for temporary accommodation - for your family and your pets.
You don't need to worry about sub-standard repairs. We will rebuild to the same size and standard, up to the sum insured in your policy.
As standard, Coles Contents Insurance includes new-for-old replacement of whitegoods, electronics and furniture.
What if you need to rebuild? Even in worst-case scenarios like this, our Building Insurance covers you for hidden extras like demolition, debris removal, and council and professional fees. This cover is over and above your sum insured.
Like any insurance policy, there are important conditions and limitations on these features. The Product Disclosure Statement can help you understand all policy conditions.
For all information regarding this cover, including all its features, conditions and limits, please review the Product Disclosure Statement.